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Frequently Asked Questions

What is a Dodo Code?

How do I purchase a villager from Nookmart?

How do I receive Trees?

How does the payment process work?

How do Island Visits work and are there rules?

I ordered a collection with custom designs, how do I get them in-game?

What is "cataloging" and how do Catalog Island and Clothing Catalog Island work?

What should I do while I wait for my items?

How long does delivery take?

What is the difference between plucked and the plant form of flowers?

Why can't delivery staff connect and where are my items?

What is the Min Order Fee?

I can't see the livechat? Help!

Why did I receive Gold Nuggets when I ordered Bells?

Does Nookmart have affiliates or a sponsorship program?