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Frequently Asked Questions

What is a Dodo Code?

How do I purchase a villager from Nookmart?

How do I receive Trees?

How does the payment process work?

How do Island Visits work and are there rules?

I ordered a collection with custom designs, how do I get them in-game?

What is "cataloging" and how do Catalog Island and Clothing Catalog Island work?

What should I do while I wait for my items?

How long does delivery take?

Why can't delivery staff connect and where are my items?

What is the Min Order Fee?

I can't see the livechat? Help!

Why did I receive Golden Nuggets or Crowns when I ordered Bells?

Does Nookmart have affiliates or a sponsorship program?

What is happening to my old Nookpoints?